Platform Type: Cross-Platform Mobile App + Admin Backend
Tech Stack: Flutter · Golang · PostgreSQL · Redis · RabbitMQ
Developed By: DEIENAMI
Overview
In today’s fast-paced world, people expect services to be accessible, reliable, and instant. We engineered a robust on-demand services app that connects users to verified service professionals—such as plumbers, electricians, AC technicians, mechanics, and more—with just a few taps.
Built to serve multiple cities and regions, the app simplifies day-to-day challenges while helping skilled service providers build a digital-first business. Whether it’s a leaking faucet or a car that won’t start, our platform makes help available—fast, secure, and at scale.
Client Needs & Project Vision
The goal was to develop a hyperlocal, real-time marketplace for home and roadside services with a seamless mobile experience. Key requirements included:
- Cross-platform mobile app (Android and iOS)
- Real-time provider discovery and geo-location based matching
- Dynamic queue management to handle peak-time loads
- Secure online payment integration and receipts
- Support for multi-city operations and admin controls
- Scalable backend that supports growth without performance drop
- Live job status tracking with notifications for both parties
Our Solution
DEIENAMI developed a feature-rich, scalable solution that bridges end-users and service providers through an intuitive and responsive app experience. The platform supports multiple roles—Customers, Service Providers, and Admins—through a single unified backend.
Key Features Delivered
For Customers:
- Real-time booking based on service type & location
- Live tracking of service professional’s route & ETA
- Secure payments via integrated payment gateways
- View past bookings, download invoices
- Rate and review completed services
For Service Providers:
- Smart job allocation and acceptance system
- Wallet for earnings and payouts
- Availability scheduling and location management
- Job history and income reports
For Admins:
- City-wise control of service zones
- Provider onboarding and verification workflows
- Analytics dashboards for revenue, bookings, and usage
- Service category and pricing configuration
Tech Architecture
| Component | Technology Used | Role in System |
|---|---|---|
| Mobile App | Flutter | Unified Android/iOS experience with native feel |
| Backend APIs | Golang (Gin + gRPC) | Ultra-fast APIs with concurrency handling |
| Database | PostgreSQL | Structured storage for users, jobs, payments |
| Queue Management | RabbitMQ | Decoupled job and notification handling |
| Cache Layer | Redis | Speed up user sessions, job lookups |
| Hosting | AWS EC2 & RDS | Scalable cloud infrastructure with backups |
| Notification Service | Firebase Cloud Messaging (FCM) | Push notifications on bookings and status |
Engineering Highlights
- Geo-Spatial Matching: Real-time provider availability and distance filtering using PostgreSQL’s PostGIS extension
- Smart Queueing: RabbitMQ-powered job queueing with provider response timeout logic
- Session Management: Redis used to cache provider location, job state, and session tokens
- Resilient Microservices: Backend modules loosely coupled with retry policies for failed jobs
- Secure Payments: Integrated with Razorpay and Stripe for different regional rollouts
- Data Compliance: Secure role-based access and audit trail features for admin operations
Results & Impact
| KPI | Outcome Achieved |
|---|---|
| Booking Confirmation Time | < 5 seconds average response |
| System Uptime | 99.98% across peak demand |
| User Adoption | 3x faster than legacy systems in pilot |
| Admin Ticket Volume | Reduced due to improved UX and status updates |
| Operational Expansion | Seamless scaling to 5+ cities in Phase 1 |
Value Delivered
- Fast MVP to Market: Delivered core functionality within 12 weeks, allowing client to validate early
- Low Cost of Scaling: Efficient backend and infra choices ensured hosting costs stayed under budget
- Business Empowerment: Local service providers received tools to digitize their income streams
- Future-Ready System: Modular backend ready for multi-language and franchise expansion
Post-Launch Support
- Regular patch releases and performance tuning
- User onboarding flows and helpdesk system integration
- Continuous integration pipeline and rollback support
- Ongoing development of premium features (subscriptions, loyalty, referrals)
Why DEIENAMI?
With a product engineering mindset, DEIENAMI builds custom platforms that balance speed, scale, and user experience. We don’t just build apps—we solve for business value, designing every system with ROI, maintainability, and security in mind.
