Duplicate data entry
The same customer, order or invoice is typed into CRM and ERP because nothing keeps them aligned.
System and API integration · ERP · CRM · SaaS
API integration that keeps your business systems in sync
We connect the apps you already run (CRM, ERP, payments, shops, cloud and custom software) so records move reliably in both directions. One controlled flow at a time, with a clear path when something fails.
The assessment checks feasibility and risk. Fixed-scope work is quoted after we qualify the brief. This page is not a public price list.
When systems disagree
Where system integrations usually break down
When two tools both claim to be up to date, people retype the same record. A failed sync often stays invisible until a customer or finance notice catches it.
Failed synchronisations
A payload is rejected or times out. Both screens still look fine. Nobody is told until the totals no longer match.
Fragile legacy links
Old file drops and brittle scripts work until an API version changes. Then recovery lives in someone’s head.
Unmonitored APIs
Rate limits, expired auth and schema drift pile up. There is no health view and no named owner.
What we connect
API and system integration work we take on
Nine common connection types. We start with one flow, not a platform rewrite.
CRM and ERP integration
Accounts, contacts and commercial status stay aligned across sales and finance.
Payment gateways
Payment events post to ledgers and order systems with retries and reconciliation hooks.
Accounting systems
Invoices, credit notes and tax fields map cleanly, with validation before write-back.
E-commerce
Orders, stock and fulfilment status move between the shop and the back office.
Inventory and orders
Stock levels and order states sync so warehouses and sales see the same numbers.
SaaS and third-party APIs
Secure connectors to vendor APIs with auth, rate limits and schema handling.
Legacy systems
File, SOAP or older APIs wrapped behind a controlled path instead of a risky rip-and-replace.
Cloud and data
Warehouse and analytics feeds with clear ownership of source-of-truth fields.
Custom API engineering
APIs we design and host when a clean contract is safer than forcing two vendors together.
How a connection behaves
Watch one payload move, including when it fails
This is an illustrative console. Your assessment uses your systems and contracts. It is not a client case study.
Integration console · illustrative
What you receive
Sample artefacts you can open and review
These are labelled previews of assessment and delivery outputs, not completed client projects.
Sample
Integration architecture
Gateway, auth, validation, transform and destination on one diagram.
Sample
Before / after map
Manual exports versus controlled exchange with visible status.
Sample
Monitoring dashboard
Connected systems, failures, lag and recent events. Sample data only.
Sample
API and field mapping
Source-of-truth fields, sample payloads, secrets removed.
Sample
Test evidence
Checks on realistic items, plus a clear note of what was not tested.
Sample
Runbook and recovery
Who is alerted, how to pause, and how to retry a failed item.
How we work
From assessment to support, in five steps
Clear acceptance criteria. Other applications stay where they are unless you choose otherwise.
- AssessSystems, contracts, risk and the one flow worth connecting first.
- ArchitectDirection, mapping, auth, failure path and monitoring boundaries.
- ImplementBuild and harden the path with retries, logging and secrets handling.
- ValidateTest evidence on realistic payloads. Document what was not tested.
- SupportOptional Operate agreement for alerts, hours and change requests.
Boundaries: we do not promise uptime SLAs on this page. Complex custom APIs, migrations and multi-flow programmes are scoped separately. Full rewrites sit under application modernisation.
How engagement works
Assess, Connect, Operate, then Expand
These are scope boundaries for evaluation. Final terms follow qualification. No unapproved public pricing.
Assess
Integration assessment
Feasibility review
- Systems and API access review
- One recommended first flow
- Risks, auth and failure path sketch
Not a full audit or multi-system redesign.
Request assessmentConnect
Fixed-scope integration
Quoted after qualification
- One primary connection path
- Auth, validation, transform, write-back
- Test evidence and runbook
Separate: licences, complex custom APIs, migration.
Discuss a connectionOperate
Monitoring and care
Separate agreement
- Monitored integrations and alert path
- Included support hours
- Change-request process
No unlimited support. No uptime guarantee on this page.
Discuss careExpand
Programme expansion
Individually scoped
- Additional flows and systems
- Enterprise integration programmes
- Only when a single connection is not enough
Quoted after a successful Connect, or when you clearly need more than one flow.
Discuss expansionAPI integration FAQ
Straight answers on fit, failures, legacy systems, ownership and pricing. The contract still sets the exact terms.
Can you integrate our existing software?
Usually yes when APIs, webhooks, files or databases can exchange the record. We confirm compatibility in the assessment. Vendor limits and custom APIs are scoped separately.
What happens when an API fails?
We design an explicit failure path: keep the payload, alert a named owner, retry with backoff, and escalate. The destination system should never look successful when the write did not happen.
Can you work with legacy systems?
Yes, when a controlled wrapper is safer than a rewrite. File drops, older SOAP and brittle scripts can sit behind a modern path. Full replacements belong under application modernisation.
Who maintains the integrations?
You own the process and data in your systems. Operate defines monitored connections, hours and exclusions. We do not claim unlimited support or guaranteed uptime on this page.
How is customer data protected?
Least access, prefer your accounts, and keep secrets out of the form and out of sample payloads. Handling details are written into the engagement agreement.
What do we receive after implementation?
An architecture diagram, field mapping, sample payloads, test evidence, a monitoring view and a recovery runbook for the scoped flow.
How does project pricing work?
Assess reviews feasibility. Connect and Expand are quoted after qualification. This page does not publish a public price list. Commercial figures need internal approval before anyone commits.
Qualified enquiry
Request an Integration Assessment
Tell us which systems disagree. We triage fit and reply with the one flow we would connect first. Your submission creates a New lead, not an automatic Qualified opportunity.
- We acknowledge and triage the brief.
- If it fits, we outline assessment next steps or ask one clarifying question.
- If Connect is the right next step, we quote fixed scope after qualification.
Request received
Your enquiry is logged as a New lead. A person will triage it. This is not yet a Qualified opportunity.